FAQ

FAQ support And Solutions

A: The duration you select for your event covers the time you want the DJ to be performing for, and we do not charge extra for setup and pack-down time. Our team will arrive at your event location in advance to ensure that everything is set up and ready to go when your guests arrive.

 

We understand that the success of your event depends on more than just the DJ’s performance during the event itself. That’s why we take great care to ensure that everything is set up and tested in advance, so you can rest assured that everything will run smoothly on the day of your event.

 

You can trust that our team will arrive early to set up and stay late to pack down. We want to make sure that your event is a success from start to finish, and that includes taking care of all the details so you can focus on enjoying your event.

A: While our fixed durations are 4, 8, and 12 hours, we understand that some events may require a different duration. In such cases, we are happy to accommodate and provide a custom price based on your specific needs.

 

If you require a different duration than our fixed options, please let us know and we will work with you to create a custom package that meets your needs. Our team will discuss the details of your event with you and provide you with a quote that includes the appropriate level of service and equipment.

 

We want to ensure that your event is a success, and we are committed to delivering exceptional service and equipment for every event, regardless of the duration. If you have any questions or concerns about booking for a custom duration, please don’t hesitate to reach out to us and we will be happy to assist you.

 

Please note that adding additional hours will result in an additional fee, which we will discuss with you prior to booking. Our goal is to provide you with a seamless and stress-free experience, and we are committed to delivering exceptional service and equipment for every event. If you have any questions or concerns about booking for a different duration, please don’t hesitate to reach out to us and we will be happy to assist you.

A: Unfortunately, no. Deposits are non-refundable as they are used to secure the date and time for your event, and to cover any initial costs associated with preparing for your event. We require a deposit to be paid at the time of booking, with the remaining balance due 30 DAYS before the date of your event. However, if for some reason you need to cancel your event, we will work with you to reschedule for a later date, subject to availability.

A: No, there is no difference between the Sancara Experience we provide for our different duration options. We have spent years perfecting the ideal setup that provides the best sound and lighting experience for our clients.

 

Our Sancara setup includes state-of-the-art sound equipment, professional-grade lighting, and a DJ booth that is stylish and sleek. We understand that each event is unique and may require some customisation in terms of sound and lighting, and we are happy to work with you to make any necessary adjustments to the setup to meet your specific needs.

 

Additionally, our packages are designed to provide you with additional services and features that can enhance your event. However, the Sancara setup you receive will be the same regardless of whether you book any of our packages or not. Our goal is to provide you with a seamless and memorable experience, and we are committed to delivering high-quality service and equipment at every event we do.

A: Yes, we offer early setup for events. We understand that timing is crucial for events, and we want to ensure that everything is set up and ready to go before your guests arrive. Early setup allows us to ensure that our equipment is properly set up, tested, and sound-checked before your event starts.

 

If you require early setup, we can work with you to determine the appropriate timing and ensure that we are set up and ready to go before your guests arrive. There won’t be an additional fee for early setup, we always strive to provide our clients with the best possible service and will do our best to accommodate your needs.

 

Whether you need early setup or have any other special requirements for your event, we are happy to work with you to ensure that everything is planned and executed flawlessly. Our goal is to provide you with a stress-free and enjoyable experience, and we are committed to delivering exceptional service and equipment every time.

A: Yes, Sancara is fully insured, and we can provide a certificate of insurance upon request. This provides our clients with peace of mind knowing that they are protected in the event of any unforeseen accidents or incidents.

A: Yes, we offer additional hours of service for all of our packages. Simply let us know how many additional hours you would like to add, and we will provide you with a customised quote for the additional service time.

A: Sancara has performed at hundreds of events of all types and sizes, ranging from intimate weddings to large event style weddings. Our experienced DJs and event professionals are dedicated to providing high-quality entertainment and ensuring that each event is a success.

A: Sancara is committed to providing exceptional customer service, personalised attention, and a memorable entertainment experience for each client. We take the time to get to know our clients and their preferences, and we work closely with them to create a customised entertainment package that meets their needs and exceeds their expectations.

A: Sancara specialises in providing DJ services for weddings. Our experienced DJs are skilled at reading the crowd and selecting music that keeps guests engaged and entertained throughout the event.

A: Yes, we are happy to provide references and testimonials from past clients upon request. We are proud of our reputation for providing exceptional entertainment and customer service, and we welcome the opportunity to share our clients’ experiences with others.

A: At Sancara, we work closely with each client to create a personalised playlist that reflects their musical preferences and event vision. We also consider the age range and musical tastes of the guests, and we are happy to take song requests throughout the event to keep the dance floor packed.

A: Sancara uses high-quality sound and lighting equipment to ensure that each event has the best possible sound and visual experience. We also use backup equipment and have experienced technicians on site to troubleshoot any issues that may arise. Guaranteeing your wedding will run smoothly.

A: Yes, Sancara is available to travel for events, and we have performed at events throughout the United Kingdom and internationally. We work closely with clients to arrange logistics and ensure that all equipment and personnel arrive safely and on time.

A: We recommend booking Sancara as soon as possible to secure your preferred date and services. Popular dates and peak wedding seasons tend to book up quickly, so it’s best to reserve your date as soon as you know your event details.

A: To book Sancara, simply fill out the contact form on our website with your event details and preferred services. We will respond promptly to confirm availability, pricing, and other details, and then work with you to create a customised entertainment package that meets your needs and budget. Alternatively, just give us a call and we can book you in over the phone.

A: Sancara plays a wide variety of music to cater to all musical tastes and preferences. We will work with you to create a personalised soundtrack based on your requests and the vibe you want to create at your event. We can also take song requests from guests and adjust the music selection as needed throughout the event.

A: Yes, we encourage our clients to schedule an in person or virtual consultation with us before their event to discuss their vision, timeline, and other details. This allows us to get to know you and your preferences, and to ensure that we provide the best possible entertainment experience.

A: Sancara offers a variety of customisable packages to fit every every budget and event type. Our packages are available here: Packages

A: Yes, we are happy to customise a package to meet your specific needs and preferences. Simply let us know what services or equipment you would like to include, and we will work with you to create a customised package that fits your event vision.

A: Yes, we encourage clients to combine packages to create a personalised entertainment package that meets their needs and exceeds their expectations. Simply let us know which packages you would like to combine, and we will work with you to create a customised package that fits your budget and event vision.

A: Absolutely! We encourage clients to provide us with a list of songs or genres of music that they would like to hear at their event. We will work with you to create a personalised playlist that reflects your musical preferences and event vision. We can also take song requests from guests throughout the event to keep the dance floor packed.

A: Yes, we are happy to customise the music selection for any package to meet your preferences. Simply let us know what type of music you would like to hear, and we will work with you to create a personalised playlist that reflects your musical tastes and event vision.

A: We recommend scheduling a consultation with us to discuss your event vision and needs. Our experienced event professionals can provide guidance on which package would be the best fit for your event based on your preferences, budget, and other factors. We can also provide you with a customised quote for the package or packages that you are interested in.

A: Yes, we can absolutely customise the music selection for the Ibiza package or any other package to include traditional wedding music. Our DJs have a vast collection of music, including classic and contemporary wedding songs, and can create a playlist that reflects your musical tastes and event vision.

A: Our DJs can play a wide variety of traditional wedding music, including classical music, ballads, love songs, and other popular wedding music genres. We can also accommodate specific song requests that you have for your special day.

A: Yes, we are happy to play specific songs during key moments of your wedding ceremony or reception, such as the processional, recessional, first dance, father-daughter dance, and mother-son dance. Simply let us know which songs you would like to hear, and we will ensure they are included in your personalised playlist.

A: Yes, we encourage clients to provide us with a list of specific songs they would like to hear during the reception. We can also take song requests from guests throughout the event to keep the dance floor packed and ensure everyone has a great time.

A: Yes, we can provide music for the cocktail hour and dinner portion of the reception and can customise the music selection to fit the mood and ambiance of your event. We can provide a variety of music genres, including jazz, acoustic, or instrumental music, to create a relaxed and sophisticated atmosphere for your guests.

A: Yes, you can make changes to the music selection or playlist at any time before your event. Simply let us know the changes you would like to make, and we will update the playlist accordingly. We want to ensure that the music selection reflects your preferences and helps create a memorable and fun experience for you and your guests.

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If there is a question you have, that we have not answered in our FAQ page, then please get in touch and we will be happy to help.

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