Privacy & cookies

Who we are

This website is run by Sancara Entertainment Ltd (“Sancara”, “we”, “us”). We’re the data controller for the personal information we collect through this website and when you enquire about or book us.

What we collect

When you enquire

Your names, email address, phone number, wedding date, venue, the timings and services you’re interested in, and anything you tell us in your message.

When you book

Your contract details, billing address, payment records, and the planning information you give us through your client portal, such as your music choices, timings, key moments and venue details.

When we talk

Emails, phone calls, WhatsApp messages and meeting notes, so we remember what you’ve asked for.

When you use this website

Information about how you use the site, such as pages visited, device and browser type and rough location, collected through cookies and similar tools (see Cookies). If you use our venue travel checker, the place you type is sent to OpenStreetMap services to find it and work out the drive time. We don’t store what you type.

At your wedding

We may take photos or short videos of our setup and the dance floor, and your highlight video if it’s part of your package. We sometimes share these on our website and social media. If you’d rather we didn’t share yours, just tell us and we won’t.

How we use it

UK data protection law says we need a lawful reason for each use. Here’s ours:

Marketing

When you enquire or book, we may use your details to send you news, offers and updates about our services by email, text or WhatsApp. You can opt out at any time by using the unsubscribe link in our emails, replying “stop”, or emailing info@sancaraweddings.com. Opting out won’t affect your booking.

We don’t use your information to make automated decisions about you.

Who we share it with

We never sell your information. We only share it with trusted services that help us run Sancara, and only what they need:

• Planning Beats: our booking system, which runs our enquiry form, client portal, contracts and invoices.
• Email and calendar providers (Google and Microsoft): to send emails and manage our diary.
• Accounting software: to keep our financial records.
• Website services: our web host (Bluehost), WordPress.com and Jetpack (Automattic) for site statistics and image delivery, and Google Fonts.
• Advertising and analytics: Google (Analytics and Ads) and Meta (Facebook and Instagram), only with your consent.
• Your venue and other suppliers: when we need to coordinate your wedding, for example setup times and access.
• Professional advisers or authorities: such as our accountant, or where the law requires it.

Some of these companies are based in, or store data in, the United States. Where that happens, the transfer is protected by UK-approved safeguards, such as the UK–US data bridge or standard contract clauses.

How long we keep it

• Enquiries that don’t become bookings: up to 24 months, then deleted.
• Bookings: 6 years after your wedding, because we have to keep financial records for that long.
• Photos and videos we’ve shared: until you ask us to remove them.
• Website analytics: as set by each provider, usually up to 14 months.

Your rights

You have the right to:

We’ll reply within one month. It’s free in most cases. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk, or call 0303 123 1113. We’d appreciate the chance to sort it out first.

Cookies

Cookies are small files saved on your device. Some are needed for the site to work. Others help us understand visits and show relevant adverts, and we only use those if you agree.

You can block or delete cookies in your browser settings at any time. Blocking necessary cookies may stop parts of the site working.

Everything else

Links to other websites

Our site links to places like Google, Facebook, Instagram and Hitched. They have their own privacy policies, so it’s worth checking those too.

Keeping your information safe

We use secure, password-protected systems and only share information with people who need it to deliver your wedding.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. Our terms and conditions cover your booking itself.

Last updated: 11 November 2026